Returns & Refunds
Confidence in every delivery.
Backed by our 30-day guarantee.
Your order is protected
If your order arrives damaged, is lost in transit, or fails our purity guarantee on independent testing, we’ll reship or refund in full. Contact us within 30 days of delivery to start a claim. For a shipment that hasn’t arrived, contact us with your tracking information so we can investigate.
A straightforward resolution
Document the issue
Keep your packaging and take clear photos of the vial, parcel and shipping label. For a purity concern, include the independent test report.
Get in touch
Email support@mythicresearch.com with your order number, a description of the problem, and any photos or supporting documentation.
We’ll make it right
Our team reviews your claim and coordinates a refund or replacement. We’ll confirm the next steps and send tracking if a replacement is shipped.
What we can help with
- Vials or packaging damaged during shipping
- Orders lost in transit
- Products that fail our purity guarantee on independent testing
- Incorrect items received — contact us so we can resolve it
Before you send anything back
Contact our team first. We’ll review the issue and let you know whether a return is needed, along with any shipping instructions. Include your order number so we can locate your purchase.
The guarantee covers the issues described above; it is not a general change-of-mind return offer.
US shipping
We currently ship within the United States. Orders ship via USPS Priority or UPS Ground. Standard delivery typically takes 2–4 business days; carrier delays may affect arrival times.
- Free shipping
- Orders over $250
- Order tracking
- Emailed after dispatch
- Packaging
- Plain, discreet outer packaging
- Support response
- Within one business day
Something not right with your order?
Send us your order number and details. Our research support team will help you with the next steps.
Report an issuesupport@mythicresearch.com